At Capatl, we want you to love your purchase. If you're not completely satisfied, we're here to help.

We accept returns within [30 days] of the delivery date. To be eligible for a return:

The item must be unused, in its original condition, and in the original packaging.

A receipt or proof of purchase is required.

Certain items are non-returnable (see below).

We do not accept returns for:

Gift cards

Downloadable software or digital products

Personalized or custom-made items

Items marked as Final Sale

Visibly worn or damaged products

If you received a defective or damaged item, we’ll gladly exchange it. Please contact us within [7 days] of receiving your order.

Email us at capatlglobal@gmail.com with your order number and reason for return.

We'll respond within [1–2 business days] with instructions and a return shipping label (if applicable).

Once we receive and inspect the returned item, we’ll notify you of your refund or exchange status.

Approved refunds will be processed to your original payment method within [5–10 business days].

Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

If you haven’t received a refund yet:

Check your bank account again.

Contact your credit card company; it may take some time before your refund is officially posted.

Still no luck? Email us at capatlglobal@gmail.com